Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect details you share directly with us. This includes your name, email address, phone number, and business details. We also gather financial information necessary for providing our management services—account numbers, transaction data, and payment details.

Automatically Collected Data

Our systems automatically log technical information when you interact with our platform. IP addresses, browser types, device identifiers, and usage patterns help us maintain service quality and security. We track which features you use most and how you navigate through our interface.

How We Use Your Information

Your data serves several purposes within our platform. First and foremost, it enables core functionality—processing transactions, generating financial reports, and facilitating communication between team members. We use your information to:

• Provide and maintain financial management services
• Process transactions and verify your identity
• Send service updates and important account notifications
• Improve our platform based on usage patterns
• Detect and prevent fraudulent activity
• Comply with legal obligations and regulatory requirements
• Respond to your support requests and inquiries

We analyze aggregated data to understand trends and improve service delivery. This helps us identify which features need refinement and where we should focus development efforts.

Data Storage and Security

All data is stored on secure servers located in Australia, ensuring compliance with local data sovereignty requirements. We employ industry-standard encryption protocols—both in transit using TLS 1.3 and at rest using AES-256 encryption.

Access to your data is strictly limited to authorized personnel who need it to perform their duties. We conduct regular security audits and maintain detailed access logs.

Sharing and Disclosure

We don't sell your personal information. Period. However, there are specific circumstances where we share data with third parties:

Service Providers

We work with carefully selected providers who help us deliver our services—payment processors, cloud infrastructure providers, and customer support platforms. These partners operate under strict contractual obligations and can only use your data for specified purposes.

Legal Requirements

Australian law sometimes requires us to disclose information. We comply with valid legal requests from government agencies, court orders, and regulatory bodies like ASIC or AUSTRAC. When possible, we'll notify you before disclosure unless legally prohibited.

Business Transfers

If marpinexolv undergoes a merger, acquisition, or asset sale, your information might transfer to the new entity. We'd notify you before this happens and explain any changes to how your data gets handled.

Your Rights Under Australian Law

The Privacy Act gives you substantial control over your personal information. Here's what you can do:

• Access: Request a copy of all personal information we hold about you
• Correction: Ask us to fix inaccurate or outdated information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process certain information
• Portability: Receive your data in a structured, commonly used format
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact our privacy team at help@marpinexolv.com. We'll respond within 30 days. If your request is complex, we might need an additional 30 days—but we'll let you know.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand how people use our platform.

You can control cookie preferences through your browser settings. Disabling certain cookies might affect platform functionality—for example, you'd need to log in every time you visit.

International Data Transfers

We primarily store data in Australia. Occasionally, service providers might process data outside Australia—but only when they meet equivalent privacy standards. We use Standard Contractual Clauses and other mechanisms approved by the OAIC to protect your information during international transfers.

Children's Privacy

marpinexolv isn't designed for individuals under 18. We don't knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately so we can delete it.

Changes to This Policy

We update this policy periodically to reflect changes in our practices or legal requirements. Material changes get posted prominently on our platform, and we'll notify you via email for significant modifications. The "Effective Date" at the top shows when the current version took effect.

Continuing to use our services after policy updates means you accept the changes. If you disagree with modifications, you can close your account—though we'd prefer to discuss your concerns first.

Data Breach Notification

Under the Notifiable Data Breaches scheme, we're required to notify you and the OAIC if a data breach is likely to result in serious harm. We'll inform you as soon as practicable and explain what happened, what information was affected, and what steps we're taking to address the situation.

Our incident response procedures include immediate containment, thorough investigation, and remediation. We take breaches seriously and work to prevent recurrence.